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Certificate Programme in Travel Management in Ajman

Duration: 3 Months classroom training (120 hours) + 3 Months paid Internship

Eligibility Criteria

Graduates / Final-Year Students from any discipline
18yrs - 27 yrs.

Documents Required

CV, Aadhar Card, Pan Card Academic X, XII & Graduation Certificates as applicable.

Introduction to Travel Management Programme

The Certificate Programme in Travel Management is designed to provide learners with a comprehensive introduction to the fast-evolving world of travel, tourism, and customer engagement. This 3-month classroom programme combines core concepts of tourism operations, geography, customer service excellence, and travel technology with hands-on learning, real-world scenarios, and insights from industry experts. A mandatory 3-month paid internship follows the classroom training to help learners gain industry exposure and become job-ready.

Learning Objectives

By the end of the programme, learners will be
able to:

  • Understand the structure, scope, and trends of the global travel and tourism industry
  • Develop operational understanding of travel agencies, tour operations, and customer service processes
  • Use basic travel technologies and understand
    GDS systems
  • Acquire destination knowledge and geography awareness essential for travel planning
  • Interpret and manage customer service scenarios with professionalism and empathy
  • Appreciate the need for responsible tourism and sustainable practices

Learning Outcomes

Upon successful completion of the course, students will be able to:

  • Explain the fundamentals of the travel and tourism industry and its economic significance
  • Identify major global and domestic travel destinations and construct itineraries
  • Operate and support tour operations with effective customer interaction
  • Apply customer service best practices to real-world travel situations
  • Demonstrate familiarity with technology used in the travel sector
  • Engage ethically and sustainably in the tourism ecosystem

Why Certificate Programme in Travel Management?

Designed by VFS Global Academy in collaboration with industry leaders from VFS Global and leading tour operators

Emphasis on customer experience and destination readiness

Real-time application through guest lectures, field assignments, and simulations

Blended model of theory, experiential learning, and practical tools

Mandatory 3-month internship with industry partners post training

Programme in Travel Management Curriculum

Introduction to Travel Management
(20 Hours)

Geography and Destination Knowledge
(20 Hours)

Travel Agency & Tour Operations
(20 Hours)

Airfare, Ticketing & GDS Basics
(20 Hours)

Customer Service Excellence in Travel
(20 Hours)

Travel Technology & Responsible Tourism (20 Hours)

Paid Internship (3 Months – Mandatory Post Programme Completion)

The programme includes a 3-month structured paid internship with partner hotels where learners rotate through various departments (Front Office, Housekeeping, F&B) and engage in daily hotel operations. Learners will:

Apply classroom concepts to live booking, itinerary planning, and destination coordination processes

Interact with clients, suppliers, and reservation systems under supervision

Support documentation, travel coordination, and customer service activities

Complete an internship logbook and presentation

Receive mentorship and supervisor evaluations

Submit a final internship presentation/report

Career Opportunities

Graduates of the programme will be eligible for placement opportunities in various roles within the travel and hospitality sectors, including:

Travel Consultant or Travel Advisor

Reservations Executive

Tour Operations Executive

Guest Service Associate

Travel Desk Executive

Holiday Consultant

Customer Relationship Executive

Corporate Travel Coordinator

Hospitality Sales or Service Executive

Frequently Asked Questions

The programme covers travel operations, tour coordination, destination knowledge, documentation, and customer service.

Learners are introduced to booking processes and reservation workflows relevant to travel agencies and Online Travel Agencies.

Internships are arranged with travel agencies, tour operators, OTAs, and destination management companies.

Tour Operations Executive, Travel Consultant, Holiday Advisor, Travel Desk Executive, or Customer Support Executive.